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What is a chatbot

what is a chatbot ? From time to time human have been trying to gain more and more ways to live easier using technology.

 Chatbot is a computer programme that work as a virtual assistant or an artificial intelligence (AI) restorative chat with the users with their natural tongue or texting with website or your smartphone to resolve their problem and fix it. It helps to conduct online queries. It can understand human written text or voice text.

A chatbot (also referred as chatter bot) is the programming that stimulates the conversation between human and machine through text or voice interaction.  

It represents natural analysis of questions answers and work with similar purpose to provide relevant information

As example- whenever you want to buy a new product, you specifically research about that product. A window starts with a popup notification to ask if you need a help. That is the job that done by a chat bot.

WHY CHATBOTS Are IMPORTANT

In businesses world there is an immense need to work with chat bot. It is the most advanced feature of machine like human interaction. Although it is a new concept has been gaining popularity due to its features that make all the work convenient for the users. 

It maintains a trustful relation between a customer and a company. In spite of that it offers new chances to their customer to raise the quality and services in the product. They help the customer to make the sensible decisions of their product.

Here the good thing about the chatbot you don’t need to be downloaded separately. They do not take any extra space in your phone. They specialise to be dedicated as per human requirement.

  Chat bot represent the response system of questions that takes the advantage to the technical structure.

How do chatbots work?

Chat bot is a computer programme and converse response exactly likes a human. 

There are basically two different types of chat bot

  1. Rule based chatbot
  2. AI based chatbot
  3. Rule based chatbot

These essentially work as an interactive FAQ. They are programmed to recognise certain terms and pattern from which they can respond with pre-set answer. This bot is very limited

RULE BASED CHATBOT

  1. This type of chat bot lacks of adaptability and analytics of a human being to well understand a person’s expectation and intention.
  2. It can responses to only very specific commands, if you say anything wrong, they really don’t understand
  3. If you ask beyond their limitation, they even don’t recognise it
  4. They only reply particular commands which is pre- programmed in them
  5. For example- whenever you go to any website you may see their predefined interface with subset question along with subset answers

If you want to ask any other question apart from subset question, the bot reply “I don’t understand you can try any other”

  1. A rule based chatbot will never be able to compete with AI
  2. AI based chatbot

This bot has an artificial brain also known as artificial intelligence.

The good thing is that you don’t have to be specific while talking to them

Benefits of these

  1. It try to understand users intention
  2. This bot continuously get smarter as it learn from conversation with people
  3. It understand the language not just the command
  4. It works on text or voice based that provide support the services provided to the customer
  5. Big examples of AI chat bot are ALEXA, Google home and apple’s SIRI.
  6. Nobody can beat the technology of AI chat bot

Types of Chatbots

  1. CUSTOMER SATISFACTION

Ideals for the areas that require self Service and customer support 

They directly collect the data of information and provide the frequently asked questions to allow the customer for better experience

  1. CONDUCT ONLINE PAYMENTS

They simply manage your online payment hustles. Chatbot helps you to perform searches and makes you independent in making decisions. Even though they suggest you similar options regarding your searches along with payment substitute methods

  1. CHATBOT SEND COMPANIES INFORMATION

Sometimes they even programmed to send companies new policies and further information to their frequent buyers and update them as well

It can be used as a good potential of a bot

  1. AUTOMATED SERVICE OF FLOW

With being available 24/7, their services are incredible and efficient.

There are enormous usable tools to develop a chat bot depending on the use of cases you want to address.

To achieve the desired result, different forms of AI such as automated machine learning is the best alternate

There are two types of chatbot configuration

·   Free form conversation- It guide the users through question and answers with particular goals

·   Direct conversation- It gives more control to send by sending message without any restriction

Benefits of Chatbots for Your Business

One can take benefit from anywhere and anytime to fulfil the certain requirements

1.   ENGAGE A CUSTOMER’S ATTRACTION

Chatbot built a trust and engaged customer’s attraction with their willing potential. They are automated to help you in every manner and their level of hard work

Customer can conduct any search, they desired with the help of chat bot

BENEFITS OF CHATBOT AS A CONSUMER

There are numbers of benefit working with chat bot

Here is a complete list to them

  • A single chat bot can act as a personal assistant to take care of everything
  • Immediate answers to a wide range of questions
  • 24/7 services with no more time restrictions
  • Customer can conduct any search they desired with the help of a conversation based interface, instead of a search tab or drop down menu
  • High quality Self Services
  • You can meet your customers need with a chatbot that include the latest technology
  • Increase automation in a way that decreases overall cost
  • Deliver faster services by eliminating manual process
  • Conversation based engagement create a feeling of connectivity which increases brand commitment

Why Your Business Need A Chatbot Development

The key is to increase and expand any business is to gain customer loyalty first

Now your customer is more than smarter beyond your imagination. You cannot fool them.

Along with chatbot you can easily access to manage your customer request to boost up customer satisfaction

There is an immense need to introduces bot into your business to take advantages for betterment

Here we are discussing the benefits are as follow

  • 24/7 CUSTOMER SUPPORT
  • REDUCE WAITING TIME OF CUSTOMER
  • HELPS TO CHANGE MARKET STRATEGY
  • AUTOMATED QUALIFICATION AND SALES
  • CHATBOT ENTERTAIN YOUR CUSTOMER
  • LESS RISK FACTOR OF CUSTOMER INTERACTION
  • WIDE RANGE OF APPLICATIONS

24/7 CUSTOMER SUPPORT

Everyone enjoys 24/7 service. When it comes to customer regard, bots do the same thing they engage customers to entertain their queries and prominent anxieties.

Companies should be programming their bot in that manner to help their customer genuinely. Apart from that prepare a general FAQ and answers to resolve queries with friendly language to convince your customer. In result the customer attains valuable experience from the company.

REDUCE WAITING TIME OF CUSTOMER

Chatbot boost your business by saving time to your customer and empower the quick productivity

It reduces the time duration and delivers instant responses without any mess.

HELPS TO CHANGE MARKET STRATEGY

New strategies always implemented to any business market growth. A company’s priority is to gain more attention and public response.

Chatbot makes it easier to brand messages. One can use chatbot to communicate their customer directly to build a great sense of trust

By using bots encourages brand value, products and services as they help to hit the right audience at a right time.

AUTOMATED QUALIFICATION AND SALES

Bots can represent users’ commands and recommendations whenever there is a launch of a new product.

They have the ability to handle customer 24/7 beyond the imagination

Whenever companies introduces new offers and sales, bot can manage the hustle along with maximum potential

They programmed to answer each and every query regarding brand, offers and sales

CHATBOT ENTERTAIN YOUR CUSTOMER

One of the top most benefits of chat bot is to entertain and engage your customer out of doors.

Big companies use bots to smooth running for buying process and popping up message like 

  1. Provide information about the product
  2. Offer discount codes
  3. Customer related video

When you try to make your customer satisfy to resolve their each and every query regarding their company brand, it will definitely boost up your customer satisfaction.

LESS RISK FACTOR OF CUSTOMER INTERACTION

Bots assist

Zia kazmi

Zia Kazmi is a freelance content writer and a blogger. She believes that written and analytical skills are not only a fundamentals part of academic excellence. But also building blocks of critical thinking in today's time She writes unique and researched driven content about survey niche, money making platforms and international payments gateway and works closely with digital marketing content that gain social media attention and increase their search engine visibility

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Zia kazmi