shipping policies

Shipping

1. What shipping companies do we use and how long does it take to ship?

Fundstartup.org use FedEx as their primary shipping partner. While our priority is for safest and fastest delivery, FedEx globally known for its efficient shipping practices, deliver 80% of our shipments in 7 to 14 business days. Alternatively, we use  Ecom Express to ship our packages to pincodes that are not covered by FedEx and shipments to rural locations.

 

2. How much do you charge for shipping the products?

The shipping cost, if applicable, is mentioned on the product page. The amount that you pay while placing the order at Fundstartup.org would include the product and courier charges.
For Cash on Delivery (COD) orders, the amount to be paid is mentioned on the package. It is the same price that is displayed while placing the order. You are not required to pay any extra amount at the time of receiving the COD order.

3. My order is out for delivery, but has not reached?

If the status is marked as “OUT FOR DELIVERY”, and is not delivered to you in next 24 hours, kindly check with the courier company or contact us. We will follow up with the courier partner until your order is delivered.

4. What do I do if my product is delivered to the wrong address?

In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us. We will follow up with the courier partner and notify you at the earliest possible.

5. Why is my order not delivered within the expected delivery date?

There could be a delay depending upon your shipping address, courier services and unfavorable climatic conditions. You can track your shipment from the courier company’s website, using the tracking number sent to you on your registered Email/Contact number. If there’s no update in shipment, please wait for 48 hours. Else, get in touch with our customer support team

6. What is RTO?

‘Return To Origin’ or RTO means that the courier company tried to deliver the order at your address but could not deliver the same due to any of the following reasons: Hence, it is shipped back to the sender.

  • You are not available to receive the order.
  • Your location is out of delivery area of the courier.
  • Payment is not ready with you at the time of delivery.
  • Your address is not traceable.